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FAQ

Stock and Availability

Whilst every effort is taken to ensure all items in the store are always in stock, occasionally some items will be temporarily out of supply.

Occasionally if a particular product is in high demand we will need to re-order from our suppliers. If this is the case then the number of days that this process will take will be quoted on the product details page. For example "Available within 7 days"

If an item is out of stock on our web site, and we cannot get any more stock, we will generally remove the item from sale. However, if there is an item you are really trying to get hold of, email us at Customer Services with the details of the item you wish to purchase and we will do our best to try and get it for you.

Please note: The products illustrated on this web site are as seen. The reproduction of colours is as accurate as photographic and computing processes will allow. The McLaren Store at www.mclarenstore.com accept no responsibility for variances in colour or style due to the settings on the users monitor.

The McLaren Store at www.mclarenstore.com reserve the right to alter without notice or prior warning, prices of products and conditions of sale

Placing Your Order

Purchasing your goods with us is designed to be simple, quick and secure. Before you order please ensure that:

  1. You have ordered the correct size for the product (if applicable)
  2. You are aware of the expected delivery dates for the product
  3. The desired quantity is correct
  4. You have read the Terms and Conditions

When you are ready to buy, simply click the 'Add to Basket' button on the product details page and then 'Confirm Order' button on the basket.

If you are a new Customer then you will taken through the order form in which you will be prompted to enter information such as your delivery address and name and your payment details. After this is completed you will be shown an order confirmation page and receive a confirmation e-mail from us which will confirm that your order is being processed.

If you are an existing Customer then you will be asked to log in, if you have not done so already. If none of your details have changed then you will be asked for your credit card details. After this is completed you will be shown an order confirmation page and receive a confirmation e-mail from us which will confirm that your order is being processed.

Please note that the order process of the McLaren Store at www.mclarenstore.com is a secure connection. This means that all the personal information you enter will be encrypted so it cannot be read as it travels over the Internet. To find out more about this read the help file section 'Your Security'. Complete all the details required on this page carefully, ensuring that all the fields are completed fully. Then click the purchase button. Your order will then be confirmed, and then delivered.

Delivery and Shipping

We strive to keep all of the items featured on our website in stock. If all of the products in your shopping basket are marked as "Available for immediate despatch" then you will receive your order in one of the following ways:


EUROPE

UK DELIVERIES

FREE UK STANDARD SHIPPING - (up to 2 working days) - Applies to all orders over £60 depending on the weight and volume of your order and your delivery address, we will select an appropriate carrier to delivery to despatch your order for free. Please allow up to 2 working days transit time from when the order leaves our warehouse. Please note that Northern Ireland is excluded - the delivery cost will be confirmed before the payment process is complete.

UK Standard Delivery £4.95 - (up to 2 working days) - Ideal for home delivery of non urgent orders to minimize carriage costs. Up to 2 working days transit times should be allowed from when the order leaves our warehouse. This option will not guarantee delivery on a specific date and may be left in a safe location. Please allow at least 6 working days should you need to contact our Customer Service for tracking purposes. Please note that Northern Ireland is excluded - the delivery cost will be confirmed before the payment process is complete.

Need it faster? UK Express Delivery* £6.95 - (1 working day) - Express Delivery is 1 working day from when the order leaves our warehouse. Depending on the weight and volume of your order, we will use an appropriate carrier to despatch your order. You need to place your order before 8 pm UK Timefor same day despatch, (UK Mainland only) this option may also result in your package being left in a safe location. Please allow four days should you need to contact our Customer Service team for tracking information. Please note: all orders are subject to security checks. It is important that the billing and delivery information you enter is correct. Errors may cause delays of up to 36 hours. Northern Ireland is excluded - the delivery cost will be confirmed before the payment process is complete.

Please note if your order exceeds £199.00 in value our courier will require a signature.

*We do not offer guaranteed delivery on a Saturday, Sunday, Bank Holidays, Christmas Day, Boxing Day and New Years Day.

UK Click and Collect £4.95 - (over 5000 locations, 2-3 working days) A safe place to pick up your parcel without having to wait in for your delivery. Click and collect allows you to pick up your parcel from a local collection point (Collection point finder available at checkout). There are over 5000 local collection points in convenience stores across the country open from early in the morning until late at night, 7 days a week. You will be notified when your parcel arrives by text message.

OVERSEAS DELIVERIES

Standard Delivery International - (3 - 10 days) - A more economical international service, but with a longer transit time. Standard Delivery International takes 3 - 10 working days transit time from when the order leaves our warehouse and does not guarantee a specific delivery date. Available worldwide, with certain restrictions. For Standard Delivery International to be offered, your order must be below a certain weight and volume. If you are not offered Standard Delivery International then your products have exceeded the weight, volume or order value limits and you will therefore be offered appropriate alternatives.

Express Delivery International - (1 - 4 day) - Our international express carrier provides a fully traceable delivery service. Normally 1 - 4 working days transit time from when the order leaves our warehouse.

Some more remote addresses may incur longer transit times. Cost dependent on the weight and volume of your order.

Please note: In order to qualify for Free standard Worldwide Delivery:

  • Order must be under 2kg
  • Order must be under £150 in value
  • Order must be no larger than 60cm x 60cm x 60cm

ADDITIONAL INFORMATION

Different Stock Availability - If you have selected items with different availability times then we will despatch your order when all items are ready:

Despatching of Orders - Although we try to get all our orders despatched on the day of order, this may not always be possible, for the following reasons:

Pre-Orders - Products on Pre-Order or products that are not in stock at the time of ordering will despatched in the period specified on the website

Credit Card Checks - Sometimes we may need to make additional checks on your credit card which could delay your order.

Shirt Printing - Shirts requiring personalisation for example with additional name, numbering and badges added may take an extra three days before they are ready to be despatched.

Items on Available Within - Occasionally if a particular product is in high demand we will need to re-order from our suppliers. If this is the case then the number of days that this process will take will be quoted on the product details page. For example "Available within 7 days":

Items on Immediate Despatch - Should your order be marked as available for immediate despatch and it fails to reach you within the times quoted above, then please contact our Customer Service Department who will be happy to assist.

Non-Shipable Addresses - For contractual reasons we are unable to deliver to certain locations around the world. If your country is not listed when you are entering a delivery or billing address, then we will not be able to accept your order to deliver at that address.

Leave Safe Delivery - At the checkout stage of the order process you will be offered the Leave Safe delivery option. If for any reason you may be out when your delivery arrives then you can leave a special instruction using options from the drop down list such as leave with neighbour or leave securely at the back of the house. Remember deliveries are less safe in this way, they are your responsibility and neither this store nor our carrier can be held liable if the item is stolen.

International Shipping - Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

PO Boxes - Please note that we do not ship to PO Box Addresses.

Undelivered Items – we aim to deliver all of our orders and keep failed deliveries to a minimum. If we do fail to deliver any order to you, please report this to us no later than 30 days from the date on which the order was taken by us. We will not accept responsibility for any undelivered orders which are reported to us later than 30 days after the date on which the order was taken by us.

We hope that you enjoy your purchase from us.

Payments

We currently accept online payments with a number of credit/debit cards. The current credit cards we accept include:

  1. Visa
  2. MasterCard
  3. Switch and Solo
  4. American Express
  5. Maestro
  6. Delta Card

We currently accept payment in the following major currencies: British Pounds Sterling, US Dollars, Euros, AUD$ and Yen

The McLaren Store at www.mclarenstore.com reserve the right to withhold any order from despatch in order to process further security checks. This can delay an order for up to 36 hours.

Many internet users are concerned about security on the web - below are answers to few questions we are commonly asked:

What is the Card Security Number? Also known as a CV2 number, this is a special 3 digit number that appears on the far right side of the signature strip on your card. This number is unique to each card, and gives you extra protection against fraud. Note: with American Express, the card security number is 4 digits long and is printed on the front of the card.

Do you check for fraudulent cards? - When we receive your Credit Card details, an on-line check of your Credit Card is conducted with their Acquiring bankers. This process ensures the number you entered actually corresponds to a real credit card number and is not a bogus card. The Datacash system also checks various "Hot Card lists" to ensure that no fraudulent use is being made of any Credit Card. This on-line verification of your details is carried out over a secure line to the bank. Credit Card data is, at no time, sent over the Internet using the validation process. We also carry out random security checks on cards to ensure we help prevent fraud - please note that we do not intend any personal slight if your card is chosen for a random check.

Who are Cybersource? - The McLaren Store at www.mclarenstore.com has chosen Cybersource as a partner for its secure server software. They are a leading payment system provider to online businesses.

Is shopping with The McLaren Store at www.mclarenstore.com - Communication between you, us and Cybersource, is encrypted using the SSL mechanism built into your browser. This ensures that even if someone were able to monitor the traffic between you and the Cybersource server, they would not be able to read it. Encryption is used on all pages within the buying process, making shopping on The McLaren Store at www.mclarenstore.com as safe as possible

How do we protect the Buyers Data? - The Cybersource software sits behind a corporate firewall. Access to this machine is strictly controlled, preventing unauthorized access to your personal data. Once you have passed your Credit Card details to The McLaren Store at www.mclarenstore.com, they are stored on the Cybersource server in an encrypted format.

Is the transaction Real-Time? - All Credit Card transactions are completed in real-time. After you have confirmed your order, we make an immediate connection to NatWest Bank to verify the card and amount, so that authorization is given before we complete the order. However, no actual payment is taken until the goods are in the Picking Status of the delivery process. All shirts with customisation will be fully charged once you have confirmed your order and it has been accepted by us. A binding contract will exist between us at the time of dispatch of the goods from our warehouse.

Do I have any Legal Protection? - - You are protected by the normal laws of England and Wales, in particular The Sale and Supply of Goods Act 1994 (c. 35) and the Consumer Protection Act 1987 (c.43) Consumer Rights Regulations 2013. Full details of your legal rights are available in the UK from your local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.

> Sales Tax>

For any customer purchasing adult clothing and souvenirs inside the United Kingdom, VAT is included at the standard UK rate of 20%. Children's clothing is zero-rated for VAT purposes in the UK, therefore no tax is added in the price quoted by the McLaren Store at www.mclarenstore.com

For any customers purchasing outside the United Kingdom all products are shown inclusive of the applicable VAT rate of the country that the order is delivered.

Your Profile

What is ''''Your Profile''''?
Do I need to create a profile?
How do I update my personal information?
What should I do if I forget my password?
How can I track my order?
How can I tell which carrier has been used?
How do I remove my profile?

What is ''Your Profile''?

''Your Profile'' is an area of the site where the information that you submitted during registration is stored. There are numerous things you can do in this section:

  • Amend or update your personal details (i.e. if you move house, you will want to change your address)
  • Create an Address Book (useful for delivery to addresses other than your own). Here you can add, view, edit and delete addresses
  • Change your password
  • Track orders
  • View your order history
  • Set the preferences for the emails you receive from us
  • View your Wishlist

Do I need to create a profile?

If you already have a profile set up with McLaren Store, you can log in using the same email address and password. There is no need to create a new profile. If you have not created a profile, you can browse through the site without setting up a profile. The first time you purchase an item from us, a profile will be set up automatically for you as you will need to enter this information to successfully place an order.

You will be asked to enter your email address and a password. Once your profile has been created we will be able to send you order confirmations, let you know how your order is progressing and, depending on your preferences, send you details of special offers via email.

How do I update my personal information?


  1. Click on ''Your Profile'' at the top of any page
  2. Enter your username and password
  3. Click on ''''Personal Details''''
  4. Update your personal details as required
  5. Click the ''''Submit'''' button

What should I do if I forget my password?

If you forget your password:

  1. Click on the ''Forgot Password'' link in the ''Your Profile'' area at the top of the screen.
  2. Enter your email address
  3. An email will be sent to you with a new password.
  4. Login to ''Your Profile'' using your new password
  5. Click ''Password''
  6. Enter a new password
  7. Click the ''Submit'' button

How can I track my order?

Having a profile with us means that you can track your orders. However, we can only track orders that have been sent via the following carriers:

  • UPS (United Parcel Services)
  • DPD (Dynamic Parcel Distribution)
  • HDNL (Home Delivery Network Limited)

Unfortunately, Royal Mail parcels can not be tracked.

The carrier used is carefully chosen depending on the size and destination of your order.

To track your order, complete the following steps:

  1. Click on ''Your Profile'' at the top of the screen
  2. Log in with your email/member number and password
  3. Click on the ''Where's my Stuff?'' link

Orders sent via UPS

  • Click the consignment number/parcel number/account number link to track your order
  • You will be taken to the UPS site where you can track your order

Orders sent via DPD

  • Click the consignment number/parcel number/account number link to track your order
  • You will be taken to the DPD site where you can track your order

Orders sent via HDNL

  • Click the consignment number/parcel number/account number link to track your order
  • You will be taken to the DPD site where you can track your order

How can I tell which carrier has been used?

Here's how you can found out which carrier has been used to deliver your order:

  1. Click on ''Your Profile'' and log in
  2. Click on the ''Order History'' link
  3. Each order will show the carrier used

Alternatively, check your despatch email where you can also find confirmation of the carrier used.

How do I remove my profile?

You have the right to remove your personal information and preferences. In order to do this, please write to us including the following information:

  1. Your name,
  2. Your address and/or...
  3. The e-mail address you set up the profile with.
  4. Post your letter to the following address:

McLaren Store
c/o Fanatics
Greengate
Manchester
England
M24 1FD

Gift Vouchers & Promotions

The McLaren Store sells a variety of gift vouchers and membership subscriptions.

In addition, the McLaren Store may produce exclusive vouchers, offers and discounts for our valued customers and email subscribers

Where you have a valid promotion code, the following additional terms and conditions apply on the discounts:

- When more than one promotion is running at the same time – the highest value offer only will be valid. Not in conjunction with any other offer.

- Discounts will only be available on order values over the amount stated in the offer

- Discounts are only valid until the date published

- Discounts are only redeemable for purchases made on this website (mclarenstore.com)

- Discounts are not refundable

- Only one discount may be used per customer per transaction.

- We reserve the right to end any Discounts at any time including prior to the advertised end date without notice.

IMPORTANT: We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error, we will do our upmost to ensure the same error does not occur and it is rectified as quickly as possible.

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