<h1>FREQUENTLY ASKED QUESTIONS</h1>
 Browse our frequently asked questions below, or scroll down to find our contact details

Registered customers: view your order by logging into your account. From your account dashboard, navigate to "Orders" and view your "Order list"
 Within your order details, you will find your order status:
 <ul>
 <li>In Progress: we have received your order and are currently processing it in our warehouse. Once picked, your order status will update to "shipped" and you will receive a tracking link via your chosen shipment courier.</li>
 <li>Shipped: we have dispatched your order and it is with your chosen shipment courier. You will receive a tracking link via email with a number of options to help manage your delivery.</li>
 </ul>
 
 Please note: if your order contains a pre-order item, it will be held as "In Progress" until that item is ready for dispatch.

How can I track my order status?

Once your order has been dispatched from our warehouse, you will receive a confirmation. This will contain your order details along with your tracking number.

I didn't receive an order confirmation email

To make sure your merchandise reaches you as quickly as possible we always aim to pick, pack and ship your order as fast as possible. This means we can't make any changes to your order after you've placed it. This includes changing the delivery address or delivery method.
 Should you have a critical issue with an order, we will try our best to rectify it before it leaves our warehouse but this can't be guaranteed so please ensure your details are correct before placing an order..

Can I change my order after it's placed?

We always aim to pick, pack and ship your order as fast as possible which means we are unable to cancel your order once it has been prepared for dispatch.
 You are of course within your rights to return the order to us once you receive it for a full refund.

Can I cancel my order after it's placed?

Most orders are delivered within 1-3 working days, however, in some instances, orders can take longer. International delivery times will be calculated at checkout. You will receive a tracking email from DHL or Royal Mail once your order has been dispatched. If you are concerned about the whereabouts of your order, please contact us using one of the options below.

Where's my order?

We're sorry to hear this! We are happy to sort any issues with faulty items straight away. Please contact us <a href="mailto:customerservice@mclarenstore.com" class="text-underline">customerservice@mclarenstore.com</a> using the options below, alongside:
 <ul>
 <li>Your order number</li>
 <li>The faulty item's name</li>
 <li>Description and imagery of the fault</li>
 </ul>

I've received a faulty item

Orders

Depending on location, you can use any of the payment types listed below to pay for your order. We take security and fraud very seriously so all payments are subject to validation and acceptance from our payment gateway provider and the card issuer.
 If you are paying for your order with PayPal, you will be redirected to the PayPal site to complete the transaction.

What payment types can I use?

You can change the currency of the site using the flag button in the top corner on the site. When you come to pay for your order, you will be charged in the currency you have selected.

What currencies can I purchase in?

We regularly hold promotions and special offers and as such our prices are subject to change. Check our social channels or emails for the latest news.
 McLaren Plus customers can benefit from 10% off full priced products when they link their McLaren Plus and McLaren Store accounts. The discount is only valid on full-price items and cannot be used in conjunction with other offers. The discount is limited to one use per customer and not valid on charity products. We reserve the right to cancel orders that have suspected abuse of discount codes.

Do you offer any discounts?

If your discount code isn't working, please check the following:
 <ul>
 <li>You can only use one discount code per order. Some codes are limited to one use per customer</li>
 <li>Discount codes will unfortunately not be applicable when used to order product with a charity component</li>
 <li>The terms and conditions of each discount code will vary. Some codes are only valid for certain items and will have certain expiry dates, so check the terms associated with the code you are trying to use</li>
 <li>Some codes will be locked to specific countries or user accounts</li>
 </ul>
 
 If you have checked the above and still cannot use your discount code, please contact us using the options below <a href="mailto:customerservice@mclarenstore.com" class="text-underline">customerservice@mclarenstore.com</a>

My discount code isn't working?

Payments

Orders are usually dispatched within 3 working days of placing your order. Once dispatched your order is handled by our logistics partners and is usually delivered within 1-3 days. For international orders this will be calculated and displayed at checkout.

How long does delivery take?

If you have pre-ordered an item, the estimated dispatch date is displayed on the product page and at checkout. Your order will be shipped from us on this date.
 Please note, we do not split deliveries so if you have placed an order containing an in-stock item alongside a pre-order item, your whole order will be shipped once the pre-order item is dispatched. Please order in-stock items separately if this an issue for you.

What if I've pre-ordered an item?

Once we've dispatched your order, you will receive an email with details on how to track your order. Should you want to make delivery changes these will need to be done via your local carrier as we can no longer control the delivery once it has left our warehouse.

Can I track my delivery?

Should you be out when your package is delivered, your chosen courier will leave a missed delivery note and your package will be taken to your nearest service point to collect within 7 - 10 business days.
 If the package is not collected in time, it will be returned to our warehouse where a refund of your purchase (minus shipping costs) will be given, subject to circumstances.

I missed my delivery!

We can ship anywhere worldwide. Any delivery charges and TAX will be calculated for you before you checkout and included in the price. Should we be unable to deliver an order, we will contact you and fully refund your order.

What countries do you ship to?

All customs clearance fees and TAXs are calculated at checkout (if applicable).
 This means you won't have any unnecessary surprises when your products arrive at your door. It's already been taken care of. However, if your order is being delivered outside the European Union, you may be required to pay customs and duty fees once the shipment reaches that country.
 Additional charges for customs clearance are borne by the recipient; we have no control over these charges and cannot predict what they may be. To find out whether you are likely to end up paying charges, please check your country's customs and import policy.

Do I have to pay customs charges?

No, your order will be shipped from our UK distribution centre so there will be no additional charges. Please note: you may be subject to additional charges when attempting to return an item to us. Please check with your chosen courier and refer to our Returns FAQ's.

As a UK customer, do I have to pay additional duties as a result of Brexit?

For orders to Non-EU addresses, the products will normally be zero-rated and not liable for UK VAT, however to ensure fairness for all our customers, the amount charged for your order will not change.

Will I be charged VAT if ordering to a non-EU address?

This is unfortunately not something we currently offer.

Can I collect my order instead of getting it delivered?

On the very rare occasion that your order has gone missing, or you are missing items from your order we will investigate this with the delivery partner to resolve it for you. In order to speed up this process we request that you email our customer service team <a href="mailto:customerservice@mclarenstore.com" class="text-underline">customerservice@mclarenstore.com</a> and have your order number, shipment reference, details of any missing items and any supporting imagery ready.

My order is missing/items are missing from my order

If your order shows the status 'Return to Sender', it means that something went wrong with the delivery of your order by the carrier and your order has been returned to our warehouse. In that case, your order will be processed as a return: as soon as the order has been received in our warehouse, you will be refunded within 14 working days. You can keep an eye on the status of your order by using your tracking number. If you have any concerns or questions, please contact Customer Support.
 At the same time, feel free to reorder from our website again. It is the fastest way to receive your items. If you want to receive your refund before reordering first, that's of course not a problem.

My order shows 'Return to Sender' status in tracking information. What does that mean?

Delivery

We hope you are a huge fan of your purchase. If you're not completely satisfied, you can return your unwanted items within a period of 30 days without giving any reason. The withdrawal period expires 30 days after the day on which you or a third party designated by you, who is not the carrier, takes physical possession of the good. To exercise the right of withdrawal, you must notify us by means of a statement (e.g. in writing, by post, or e-mail) that you are withdrawing from the contract. You can use the model withdrawal form, but you are not obliged to do so. To meet the withdrawal period, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
 If you cancel the agreement, you will receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us) without delay and in any case, no later than 30 days after we have been informed of your decision to withdraw from the contract. If you only return part of your order, the costs for delivery will not be refunded. We will pay you back with the same payment method with which you made the original transaction unless you have explicitly agreed otherwise. You will not be charged extra for your refund.
 You will receive your refund when we have received the goods back or you have provided proof that you have returned the goods. You must return the goods within 30 days from the day on which you notify us of your withdrawal from the contract. The deadline is met if you send back the goods before the period of 30 days has expired. You will bear the direct costs of returning the goods. You are only liable for the depreciation of the goods resulting from the use of the goods, which goes beyond what is necessary to determine the nature, characteristics and functioning of the goods. If you wish to exchange your online purchased products, please contact our customer service team (<a href="mailto:customerservice@mclarenstore.com" class="text-underline">customerservice@mclarenstore.com</a>) or simply place a new order in our store To receive a full refund of your items, please choose one of the below options.

Return Information

McLaren Store is proud of its products and we believe in the quality of our goods. Therefore, we hope that you are fully satisfied with your McLaren products.
 However, should you wish to return your products please use our returns portal. Click the link below to process your shipping label and this will then instruct you on the next steps to progress with your return.
 <a href="https://returns.narvar.com/castoremclaren/returns?locale=en_GB" class="text-underline">UK Returns Portal</a>

UK Returns

Make sure you have the correct order number and are using the correct email address that you originally placed your order with when returning your items through our portal.
 Please note we do not offer free returns outside of the UK. For International Orders please follow the link below to print your personalised label.
 <a href="https://web.global-e.com/returns/portal/mZYa" class="text-underline">International Returns Portal</a>
 Items should be returned within 30 days from your delivery date. The garments must be unused and with all relevant tags still attached. The packaging that your order was shipped within is part of the product and must be returned with the goods. This is to ensure that the product(s) arrive back to us in a suitable and undamaged state. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.
 It is your duty to take reasonable care of the goods and you will be liable for any damage until the package is received into our warehouse. We are not responsible for any lost or missing packages returned to us by any 3rd party carrier services.
 Please make a note of your tracking number from the label before dispatching your item. You may need to provide this if your parcel is delayed/lost in transit.
 If you have any questions or concerns about your return, please contact customer service at <a href="mailto:customerservice@mclarenstore.com" class="text-underline">customerservice@mclarenstore.com</a> along with your name and order number and one of representatives will be more than happy to help.

International Returns

Excluded from your right to cancel your purchase are, amongst others, the following items. Please see terms and conditions for any specific offers at the time of purchase. This will include a complete list of excluded items;
 Sealed products that, for reasons relating to the protection of health or hygiene, are unsuited to returning and whose seal was broken after delivery;
 Products manufactured according to your specifications, which were not prefabricated and were made based on your specific choice or decision;
 Personalised items or items which are clearly intended for a specific person or otherwise clearly personalised. We accept no responsibility once a replica shirt has been printed, if a person leaves the team and/or their team number changes, or if the badge changes in the future;
 Unsealed DVDs, videos or PC & video games; Pierced jewellery; Perishable items.
 Any damages or faults upon receival?
 Your statutory rights, in particular in case of faulty or defective products, remain unaffected by this return policy. To report a faulty item please contact us via our contact form so we can provide you with instructions.

Exclusions

If you would like to exchange your item, please include your request on the dispatch note in your parcel. All exchanges must comply with our returns policy.
 *Please note any free gifts sent with your order must be returned with your order when sending back for a refund/exchange. Failure to do so will result in a deduction from your refund.

Exchange Policy

Faulty goods refer to manufacturing issues. Items that are damaged because of normal wear and tear are not considered to be faulty.
 Any damages or faults upon receival?
 Your statutory rights, in particular in case of faulty or defective products, remain unaffected by this return policy. To report a faulty item please contact us via our contact form so we can provide you with instructions.
 To claim under your warranty, please contact <a href="mailto:customerservice@mclarenstore.com" class="text-underline">customerservice@mclarenstore.com</a>. We will request a clear image of the fault and how the garment has been washed and dried. This will then result in the return of the garment.
 Refunds will be credited to the purchaser's original method of payment. Original shipping charges will not be refunded. The amount will be refunded in the currency used to make the original purchase. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid.
 Once the return is received into our warehouse, we will begin to process the refund as soon as possible. Please allow for up to 30 days for the refund amount to appear in your account.

Faulty Goods

Please note at the time of purchase only one code is permitted. Once your order is complete, we are not able to honour your discount code.
 Discounts cannot be used in conjunction with any other special offers or promotions.
 If you have any questions on this, please forward them to <a href="mailto:customerservice@mclarenstore.com" class="text-underline">customerservice@mclarenstore.com</a>

Discount Codes & Giftcards

Returns

All our products are 100% licensed, genuine products.
 This official McLaren store is operated by CASTORE, an internationally recognised, licensed merchandise partner.
 Our close relationship with Formula 1 and motorsport teams enable us to be the first to deliver you the very latest official licensed motorsport products, including special editions and exclusive products not available anywhere else.
 However, if you're not happy with your item you're welcome to return it to us for a full refund. Please read our returns policy for more.

Are your products genuine?

If you know the specific item you're looking for, you can use the search bar above and click search.
 We break most of our products into individual teams and drivers, simply use the navigation options in the menu. All page listings are filterable by:
 <ul>
 <li>Product Type</li>
 <li>Driver</li>
 <li>Gender</li>
 <li>Size</li>
 <li>Colour</li>
 <li>Collection</li>
 </ul>

How can I find what I'm looking for?

To find size guides on all of our product pages. Just click "what's my size?" and you can find measurement instructions and suitable sizes for each product. Sizes may vary between brands, and fits may change between years so please check before purchasing.

Where can I find a product size guide?

We are proud of our high-quality products, and you can find washing & care instructions on the inner labels of all our products, but here are some general tips to ensure your merchandise remains in tip-top condition for many years to come:
 <ul>
 <li>Wash according to the care label instructions</li>
 <li>Wash with items that have similar washing instructions</li>
 <li>Try and always wash on the lowest temperature possible. The care label states the maximum temperature.</li>
 <li>Turn items inside out to protect logos and prints</li>
 <li>Avoid using too much, or too strong a detergent</li>
 </ul>

What's your product care guide?

We try our hardest to always have a full range of products in stock, however, sometimes popular products can sell out. Where possible we will attempt to restock these but cannot guarantee specific dates.
 Team collections are generally launched at the beginning of the Formula 1 season with special and limited edition products being launched around specific events. These are often only available in small numbers and will not be restocked once sold out.
 Generally, sale items are subject to availability whilst stocks last, and will not be restocked. You can keep an eye on our social channels and email newsletter to be kept up to date.

A product I want is out of stock, when will it be back in stock?

Products

Use the link at the bottom of this page to create a store account. Click "Join Now"

How do I sign up/link my McLaren Plus membership?

When placing an order, unless you opt-in to receiving our marketing emails, the only emails you will receive are ones relating to orders you place. If you did consent there are a number of reasons why you may not be receiving our emails:
 <ul>
 <li>Check your junk/spam folders in case our emails are in there</li>
 <li>If you created your account, you can update your marketing preferences from within "my account"</li>
 <li>Check your email address, it's easy to make a typo!</li>
 </ul>
 If you are still having issues, please contact us using one of the options below and we can do our best to help.

I'm not receiving any emails from you

If you are having issues with the site, you may need to clear your browser cookies and/or cache. On most internet browsers you can delete your cookies using 'Tools' or 'History'.
 Once you've cleared your cookies, close your browser, reopen it and visit our site again. You should be able to use it without any more problems.
 If you are still struggling, please use one of the contact options below and provide us with as much information as possible on:
 <ul>
 <li>The issue you're having</li>
 <li>What you've done to try and resolve it</li>
 <li>What browser you're using</li>
 <li>Any supporting screenshots</li>
 </ul>

I'm having problems with the site

Please check the individual terms and conditions for your specific discount code. Generally, discount codes are only valid on full-priced products, and can only be used once. 
 If you are still having issues with your discount code, please contact us using one of the options below with which products you are trying to purchase and the code you are using.

FREQUENTLY ASKED QUESTIONS

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