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We always aim to pick, pack and ship your order as fast as possible which means we are unable to cancel your order once it has been prepared for dispatch.
You are of course within your rights to return the order to us once you receive it for a full refund.
Once your order has been dispatched from our warehouse, you will receive a confirmation. This will contain your order details along with your tracking number.
To make sure your merchandise reaches you as quickly as possible we always aim to pick, pack and ship your order as fast as possible. This means we can't make any changes to your order after you've placed it. This includes changing the delivery address or delivery method.
Should you have a critical issue with an order, we will try our best to rectify it before it leaves our warehouse but this can't be guaranteed so please ensure your details are correct before placing an order..
Registered customers: view your order by logging into your account. From your account dashboard, navigate to "Orders" and view your "Order list"
Within your order details, you will find your order status:
Please note: if your order contains a pre-order item, it will be held as "In Progress" until that item is ready for dispatch.
Most orders are delivered within 1-3 working days, however, in some instances, orders can take longer. International delivery times will be calculated at checkout. You will receive a tracking email from DHL or Royal Mail once your order has been dispatched. If you are concerned about the whereabouts of your order, please contact us using one of the options below.
We're sorry to hear this! We are happy to sort any issues with faulty items straight away. Please contact us email@example.com using the options below, alongside: