https://www.mclarenstore.com/ is a website operated by J.Carter Sporting Club Ltd, trading as Castore Sportswear. J. Carter Sporting Club Ltd is a limited company registered in England with company number 09670915, and VAT number GB 220 5568 30 (referred to as "Castore", "we", "us" or "our" in this privacy policy). Our registered office is 1 Central Street, Manchester, M2 5WR.
J. Carter Sporting Club Ltd respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
Please use the Glossary to understand the meaning of some of the terms used in this privacy policy. This privacy policy aims to give you information on how Castore collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter, purchase a product, open an account with us, or take part in a competition, for example.
This website is not intended for children, and we do not knowingly collect data relating to children.
It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.
Castore is the controller and responsible for your personal data.
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.
If you have any questions about this privacy policy or our privacy practices, please contact our data privacy manager via email at customerservice@mclarenstore.com.
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
We keep our privacy policy under regular review. This version was last updated on 10/01/2022.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
We use different methods to collect data from and about you including through:
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
If you have consented, we may share your personal information with third parties for their own purposes (“Business Partners”) (or their service providers), such as for marketing purposes. In many cases, such sharing is related to our operation of the website, such as sharing your personal information with a Business Partner when you purchase that Business Partner's merchandise from us. You may contact us to opt-out of such sharing in some cases. However, we do not control how Business Partners use and share your information once they receive it. You will need to contact such Business Partners directly for information about their privacy practices or to exercise rights you may have (including if you would like to opt-out of receiving future emails from a Business Partner).
We may also share your name, address, email address and transaction history with data selection analysts, data segmentation and ranking agencies, email marketing agencies and prospect modelling agencies. This is to help us analyse our customer base, identify potential new customers, and to target our marketing in a way that is most relevant for our customers. In all instances, we provide them with only the information they need to perform their function.
We will also use services offered by Google, Facebook, Twitter, Instagram and other social media platforms to better tailor our marketing communications and for targeted advertising, where you have consented to receive marketing communications. This means that we may share details of existing customers with third parties to create 'lookalike' audiences. We do this to build a better picture of the type of individuals who may be interested in our products and focus our marketing activity on those individuals. This marketing activity may occur on one of our sites or on other websites that you may visit including social media sites.
We receive insights from Facebook about the effectiveness of our advertising campaigns which you experience on our site and social channels. This helps to better target our advertising.
If you would like more information about how your personal information may be transmitted, and the safeguards applied, please contact customerservice@mclarenstore.com . You may have the right to object to your personal information being used in this way (see “Exercising Your Rights” below).
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
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To provide you with an account on our site. |
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Performance of a contract with you. |
To process and deliver your order including:
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To manage our relationship with you which will include:
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To enable you to partake in a prize draw, competition or complete a survey |
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To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) |
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To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you |
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Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy). |
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences |
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Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to train our staff, to monitor levels of service, to develop our business and to inform our marketing strategy). |
To email you to remind you of items that you have added to your basket but have not yet purchased. |
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Necessary for our legitimate interests (to develop our products/services and grow our business) but only where you have an account with us. You will always be given the opportunity to refuse or opt out of these emails, both when we first open your account and collect your details, and in every email message of this kind that you receive after that point. |
To market and promote our goods and services to you. |
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Consent. We will only contact you for the purpose of marketing our goods and services to you if you have provided us with your express “opt-in” consent to do so. You have the right to withdraw consent to such marketing at any time by contacting us. |
To permit our Third Party Marketing Facilitators to contact you for marketing purposes |
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Necessary for the legitimate interests of the McLaren Group (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy). |
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You may receive marketing communications from us if you have requested information from us or purchased goods from us and you have not opted out of receiving that marketing.
We will get your express opt-in consent before we share your personal data with any Business Partners or Third Party Marketing Facilitators for marketing purposes.
You have the option to unsubscribe from our marketing e-mails through the unsubscribe link at the bottom of every e-mail we send to you, or by contacting the Customer Services team at customerservice@mclarenstore.com. You also have the option to unsubscribe from our text messaging by following the instructions in the text message or contacting the Customer Services team at customerservice@mclarenstore.com.
If you want to change the details that you have registered with us or would like to amend your marketing preferences or unsubscribe altogether, this can be changed by contacting our Customer Services team at customerservice@mclarenstore.co.uk.
You can ask us to stop sending you our marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.
If you would like to withdraw your consent to receive marketing communications from one of our Business Partners or Third Party Marketing Facilitators, contact us directly at customerservice@mclarenstore.com and we will let them know that you have withdrawn your consent. However, once a Business Partner has received your data, we do not control how they use or share your information, so you should also contact them directly.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We may share your personal data with the External Third Parties set out below for the purposes set out in the table in “Purposes for which we will use your personal data”.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
We do not allow our Third-Party Core Service Providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We will only share your personal data with our Business Partners or with Third Party Marketing Facilitators for marketing purposes if you have given us your consent to do so.
Some of the third parties who process your data are based outside the UK so their processing of your personal data will involve a transfer of data outside the UK.
Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for 7 years from the date of their last transaction for tax purposes.
In some circumstances you can ask us to delete your data: see your legal rights below for further information.
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:
If you wish to exercise any of the rights set out above, please contact us.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
In order to offer you Klarna's payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna's own privacy notice.
You have the right to:
Please contact us if you have any concerns about how your personal information is processed at customerservice@mclarenstore.com and we will try to resolve your concerns. Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please see below to find out more about these rights:
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.