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FAQ

Stock and Availability

Whilst every effort is taken to ensure all items in the store are always in stock, occasionally some items will be temporarily out of supply.

Occasionally if a particular product is in high demand we will need to re-order from our suppliers. If this is the case then the number of days that this process will take will be quoted on the product details page. For example "Available within 7 days"

If an item is out of stock on our web site, and we cannot get any more stock, we will generally remove the item from sale. However, if there is an item you are really trying to get hold of, email us at Customer Services with the details of the item you wish to purchase and we will do our best to try and get it for you.

Please note: The products illustrated on this web site are as seen. The reproduction of colours is as accurate as photographic and computing processes will allow. The McLaren Store at www.mclarenstore.com accept no responsibility for variances in colour or style due to the settings on the users monitor.

The McLaren Store at www.mclarenstore.com reserve the right to alter without notice or prior warning, prices of products and conditions of sale

Placing Your Order

Purchasing your goods with us is designed to be simple, quick and secure. Before you order please ensure that:

  1. You have ordered the correct size for the product (if applicable)
  2. You are aware of the expected delivery dates for the product
  3. The desired quantity is correct
  4. You have read the Terms and Conditions

When you are ready to buy, simply click the 'Add to Basket' button on the product details page and then 'Confirm Order' button on the basket.

If you are a new Customer then you will taken through the order form in which you will be prompted to enter information such as your delivery address and name and your payment details. After this is completed you will be shown an order confirmation page and receive a confirmation e-mail from us which will confirm that your order is being processed.

If you are an existing Customer then you will be asked to log in, if you have not done so already. If none of your details have changed then you will be asked for your credit card details. After this is completed you will be shown an order confirmation page and receive a confirmation e-mail from us which will confirm that your order is being processed.

Please note that the order process of the McLaren Store at www.mclarenstore.com is a secure connection. This means that all the personal information you enter will be encrypted so it cannot be read as it travels over the Internet. To find out more about this read the help file section 'Your Security'. Complete all the details required on this page carefully, ensuring that all the fields are completed fully. Then click the purchase button. Your order will then be confirmed, and then delivered.

Delivery and Shipping


UK DELIVERIES


UK Standard Delivery - Delivery takes 1-3 working days from when the order leaves our warehouse. This option will not guarantee delivery on a specific date and may be left in a safe location. Please allow at least 6 working days should you need to contact our Customer Service for tracking purposes. Please note that this service is not available to Northern Ireland, non-mainland UK and certain remote areas.

UK Standard delivery is free on all orders over £60 or £4.95 otherwise.


UK Click and Collect - (over 5000 locations, 2-3 working days) - A safe place to pick up your parcel without having to wait in for your delivery. Click and collect allows you to pick up your parcel from a local collection point (collection point finder available at checkout). There are over 5,000 local collection points in convenience stores across the country open from early in the morning until late at night, 7 days a week.


Need it faster?

UK Express Delivery - Express Delivery takes 1 working day from when the order leaves our warehouse. You need to place your order before 8pm and without any personalisation or badge printing for same day despatch. Please note that delivery to Northern Ireland, non-mainland UK and certain remote will take longer.


If your order includes a personalised item this may add an additional 3-5 days to dispatch of your order regardless of which delivery service is selected.


Depending on the weight, volume and value of your order and your delivery address, we will select an appropriate carrier to deliver your order.


We do not offer guaranteed delivery on weekends or public holidays.


INTERNATIONAL DELIVERIES


Standard International Delivery - (3 - 10 days) - This service will be delivered through your local mail service and does not usually come with a tracking number. Orders are usually delivered within 3-10 days but in the event that it takes longer than this, please allow upto 20 working days from the date your order leaves our warehouse.


Please note: In order to qualify for Standard International Delivery your order must meet the below criteria. If your order exceeds any of them the standard delivery option will not be available:

  • Order must be under 2kg
  • Order must be under £150 in value
  • Order must be no larger than 60cm x 60cm x 60cm

Express International Delivery - (1 - 4 days) - Our international express carrier provides a fully traceable delivery service. Normally 1 - 4 working days transit time from when the order leaves our warehouse.


Some more remote addresses may incur longer transit times. Cost dependent on the weight and volume of your order.


If your order includes a personalised item this may add an additional 3-5 days to dispatch of your order regardless of which delivery service is selected.


ADDITIONAL INFORMATION


CUSTOMS & DUTY

Unless otherwise stated, all items are shipped from the United Kingdom and may incur duty & other charges upon entering other countries. Any duty, clearance, tax or carrier charges must be borne by the recipient and we will not accept liability for any such costs.

We are unable to advise what the thresholds and rates are for other countries as these are determined by the respective governments and can vary significantly between countries and even items. If upon delivery there are any additional charges due our carrier will contact you to arrange payment.


Different Stock Availability - If you have selected items with different availability times then we will despatch your order when all items are ready:


Despatching of Orders - Although we try to process and despatch your order on the day of order, this may not always be possible, for the following reasons:

  • Pre-Orders - Products on Pre-Order or products that are not in stock at the time of ordering will despatched in the period specified on the website

  • Payment Card Checks - Sometimes we may need to make additional checks on your payment card which could delay your order. This is to reduce the risk of fraud.

  • Personalised items - items requiring personalisation for example with additional name, numbering and badges added may take an extra 3-5 days before they are ready to be despatched.


CHRISTMAS 2018 DELIVERY DEADLINES

Please note the last dates for Christmas delivery.


EUROPE


UNITED KINGDOM

Non-Personalised Items, Standard Delivery, 1pm 21nd December. Personalised Items, Standard Delivery, 11pm 19th December. Non-Personalised Items, Express Delivery, 1pm 23rd December. Personalised Items, Express Delivery, 11pm 20th December

BELGIUM

Non-Personalised Items, Standard Delivery, 11am 19th December. Personalised Items, Standard Delivery, 11pm 16th December. Non-Personalised Items, Express Delivery, 11am 20th December. Personalised Items, Express Delivery, 11pm 17th December

DENMARK

Non-Personalised Items, Standard Delivery, 11am 17th December. Personalised Items, Standard Delivery, 11pm 14th December. Non-Personalised Items, Express Delivery, 11am 20th December. Personalised Items, Express Delivery, 11pm 17th December

FRANCE

Non-Personalised Items, Standard Delivery, 11am 19th December. Personalised Items, Standard Delivery, 11pm 16th December. Non-Personalised Items, Express Delivery, 11am 20th December. Personalised Items, Express Delivery, 11pm 17th December

GERMANY

Non-Personalised Items, Standard Delivery, 11am 19th December. Personalised Items, Standard Delivery, 11pm 16th December. Non-Personalised Items, Express Delivery, 11am 20th December. Personalised Items, Express Delivery, 11pm 17th December

IRELAND (EIRE)

Non-Personalised Items, Standard Delivery, 11am 19th December. Personalised Items, Standard Delivery, 11pm 16th December. Non-Personalised Items, Express Delivery, 11am 20th December. Personalised Items, Express Delivery, 11pm 17th December

ITALY

Non-Personalised Items, Standard Delivery, 11am 16th December. Personalised Items, Standard Delivery, 11pm 13th December. Non-Personalised Items, Express Delivery, 11am 20th December. Personalised Items, Express Delivery, 11pm 17th December

NETHERLANDS

Non-Personalised Items, Standard Delivery, 11am 19th December. Personalised Items, Standard Delivery, 11pm 16th December. Non-Personalised Items, Express Delivery, 11am 20th December. Personalised Items, Express Delivery, 11pm 17th December

RUSSIA

Non-Personalised Items, Standard Delivery, 11am 4th December. Personalised Items, Standard Delivery, 11pm 1st December. Non-Personalised Items, Express Delivery, 11am 9th December. Personalised Items, Express Delivery, 11pm 6th December

SPAIN (Mainland)

Non-Personalised Items, Standard Delivery, 11am 16th December. Personalised Items, Standard Delivery, 11pm 13th December. Non-Personalised Items, Express Delivery, 11am 19th December. Personalised Items, Express Delivery, 11pm 16th December

SPAIN (Non-Mainland)

Non-Personalised Items, Standard Delivery, 11am 12th December. Personalised Items, Standard Delivery, 11pm 9th December. Non-Personalised Items, Express Delivery, 11am 14th December. Personalised Items, Express Delivery, 11pm 11th December

SWEDEN

Non-Personalised Items, Standard Delivery, 11am 16th December. Personalised Items, Standard Delivery, 11pm 13th December. Non-Personalised Items, Express Delivery, 11am 20th December. Personalised Items, Express Delivery, 11pm 17th December

WESTERN EUROPE

Non-Personalised Items, Standard Delivery, 11am 10th December. Personalised Items, Standard Delivery, 11pm 7th December. Non-Personalised Items, Express Delivery, 11am 19th December. Personalised Items, Express Delivery, 11pm 16th December

REST OF EUROPE

Non-Personalised Items, Standard Delivery, 11am 4th December. Personalised Items, Standard Delivery, 11am 1st December. Non-Personalised Items, Express Delivery, 11am 18th December. Personalised Items, Express Delivery, 11pm 15th December


NORTH AMERICA


CANADA

Non-Personalised Items, Standard Delivery, 11am 5th December. Personalised Items, Standard Delivery, 11pm 2nd December. Non-Personalised Items, Express Delivery, 11am 19th December. Personalised Items, Express Delivery, 11pm 16th December

MEXICO

Non-Personalised Items, Standard Delivery, 11am 18th December. Personalised Items, Standard Delivery, 11pm 15th December. Non-Personalised Items, Express Delivery, 11am 18th December. Personalised Items, Express Delivery, 11pm 15th December

UNITED STATES

Non-Personalised Items, Standard Delivery, 11am 13th December. Personalised Items, Standard Delivery, 11pm 10th December. Non-Personalised Items, Express Delivery, 11am 19th December. Personalised Items, Express Delivery, 11pm 16th December


OCEANIA


AUSTRALIA

Non-Personalised Items, Standard Delivery, 11am 12th December. Personalised Items, Standard Delivery, 11pm 9th December. Non-Personalised Items, Express Delivery, 11am 18th December. Personalised Items, Express Delivery, 11pm 15th December

NEW ZEALAND

Non-Personalised Items, Standard Delivery, 11am 7th December. Personalised Items, Standard Delivery, 11pm 4th December. Non-Personalised Items, Express Delivery, 11am 17th December. Personalised Items, Express Delivery, 11pm 14th December

REST OF OCEANIA

Non-Personalised Items, Standard Delivery, 11am 29th November. Personalised Items, Standard Delivery, 11pm 26th November. Non-Personalised Items, Express Delivery, 11am 13th December. Personalised Items, Express Delivery, 11pm 10th December


ASIA


CHINA

Non-Personalised Items, Standard Delivery, 11am 2nd December. Personalised Items, Standard Delivery, 11pm 29th November. Non-Personalised Items, Express Delivery, 11am 17th December. Personalised Items, Express Delivery, 11pm 14th December

HONG KONG

Non-Personalised Items, Standard Delivery, 11am 9th December. Personalised Items, Standard Delivery, 11pm 6th December. Non-Personalised Items, Express Delivery, 11am 19th December. Personalised Items, Express Delivery, 11pm 16th December

JAPAN

Non-Personalised Items, Standard Delivery, 11am 5th December. Personalised Items, Standard Delivery, 11pm 2nd December. Non-Personalised Items, Express Delivery, 11am 17th December. Personalised Items, Express Delivery, 11pm 14th December

KOREA (Republic)

Non-Personalised Items, Standard Delivery, 11am 29th November. Personalised Items, Standard Delivery, 11pm 26th November. Non-Personalised Items, Express Delivery, 11am 17th December. Personalised Items, Express Delivery, 11pm 14th December

SINGAPORE

Non-Personalised Items, Standard Delivery, 11am 4th December. Personalised Items, Standard Delivery, 11pm 1st December. Non-Personalised Items, Express Delivery, 11am 19th December. Personalised Items, Express Delivery, 11pm 16th December

REST OF ASIA

Non-Personalised Items, Standard Delivery, 11am 29th November. Personalised Items, Standard Delivery, 11pm 26th November. Non-Personalised Items, Express Delivery, 11am 14th December. Personalised Items, Express Delivery, 11pm 11th December


MIDDLE EAST


SAUDI ARABIA

Non-Personalised Items, Standard Delivery, 11am 16th December. Personalised Items, Standard Delivery, 11pm 13th December. Non-Personalised Items, Express Delivery, 11am 17th December. Personalised Items, Express Delivery, 11pm 14th December

UAE

Non-Personalised Items, Standard Delivery, 11am 17th December. Personalised Items, Standard Delivery, 11pm 14th December. Non-Personalised Items, Express Delivery, 11am 19th December. Personalised Items, Express Delivery, 11pm 16th December

REST OF MIDDLE EAST

Non-Personalised Items, Standard Delivery, 11am 29th November. Personalised Items, Standard Delivery, 11pm 26th November. Non-Personalised Items, Express Delivery, 11am 16th December. Personalised Items, Express Delivery, 11pm 13th December


CENTRAL & SOUTH AMERICA


BRAZIL

Non-Personalised Items, Standard Delivery, 11am 18th December. Personalised Items, Standard Delivery, 11pm 15th December. Non-Personalised Items, Express Delivery, 11am 18th December. Personalised Items, Express Delivery, 11pm 15th December

COLUMBIA

Non-Personalised Items, Standard Delivery, 11am 18th December. Personalised Items, Standard Delivery, 11pm 15th December. Non-Personalised Items, Express Delivery, 11am 18th December. Personalised Items, Express Delivery, 11pm 15th December

REST OF CENTRAL & SOUTH AMERICA

Non-Personalised Items, Standard Delivery, 11am 29th November. Personalised Items, Standard Delivery, 11pm 26th November. Non-Personalised Items, Express Delivery, 11am 13th December. Personalised Items, Express Delivery, 11pm 10th December


AFRICA


ALL REGIONS

Non-Personalised Items, Standard Delivery, 11am 29th November. Personalised Items, Standard Delivery, 11pm 26th November. Non-Personalised Items, Express Delivery, 11am 13th December. Personalised Items, Express Delivery, 11pm 10th December


CHRISTMAS 2018 DELIVERY DEADLINES

Please note the last dates for Christmas delivery.


EUROPE


UNITED KINGDOM

Non-Personalised Items, Standard Delivery, 1pm 21nd December. Personalised Items, Standard Delivery, 11pm 19th December. Non-Personalised Items, Express Delivery, 1pm 23rd December. Personalised Items, Express Delivery, 11pm 20th December

BELGIUM

Non-Personalised Items, Standard Delivery, 11am 19th December. Personalised Items, Standard Delivery, 11pm 16th December. Non-Personalised Items, Express Delivery, 11am 20th December. Personalised Items, Express Delivery, 11pm 17th December

DENMARK

Non-Personalised Items, Standard Delivery, 11am 17th December. Personalised Items, Standard Delivery, 11pm 14th December. Non-Personalised Items, Express Delivery, 11am 20th December. Personalised Items, Express Delivery, 11pm 17th December

FRANCE

Non-Personalised Items, Standard Delivery, 11am 19th December. Personalised Items, Standard Delivery, 11pm 16th December. Non-Personalised Items, Express Delivery, 11am 20th December. Personalised Items, Express Delivery, 11pm 17th December

GERMANY

Non-Personalised Items, Standard Delivery, 11am 19th December. Personalised Items, Standard Delivery, 11pm 16th December. Non-Personalised Items, Express Delivery, 11am 20th December. Personalised Items, Express Delivery, 11pm 17th December

IRELAND (EIRE)

Non-Personalised Items, Standard Delivery, 11am 19th December. Personalised Items, Standard Delivery, 11pm 16th December. Non-Personalised Items, Express Delivery, 11am 20th December. Personalised Items, Express Delivery, 11pm 17th December

ITALY

Non-Personalised Items, Standard Delivery, 11am 16th December. Personalised Items, Standard Delivery, 11pm 13th December. Non-Personalised Items, Express Delivery, 11am 20th December. Personalised Items, Express Delivery, 11pm 17th December

NETHERLANDS

Non-Personalised Items, Standard Delivery, 11am 19th December. Personalised Items, Standard Delivery, 11pm 16th December. Non-Personalised Items, Express Delivery, 11am 20th December. Personalised Items, Express Delivery, 11pm 17th December

RUSSIA

Non-Personalised Items, Standard Delivery, 11am 4th December. Personalised Items, Standard Delivery, 11pm 1st December. Non-Personalised Items, Express Delivery, 11am 9th December. Personalised Items, Express Delivery, 11pm 6th December

SPAIN (Mainland)

Non-Personalised Items, Standard Delivery, 11am 16th December. Personalised Items, Standard Delivery, 11pm 13th December. Non-Personalised Items, Express Delivery, 11am 19th December. Personalised Items, Express Delivery, 11pm 16th December

SPAIN (Non-Mainland)

Non-Personalised Items, Standard Delivery, 11am 12th December. Personalised Items, Standard Delivery, 11pm 9th December. Non-Personalised Items, Express Delivery, 11am 14th December. Personalised Items, Express Delivery, 11pm 11th December

SWEDEN

Non-Personalised Items, Standard Delivery, 11am 16th December. Personalised Items, Standard Delivery, 11pm 13th December. Non-Personalised Items, Express Delivery, 11am 20th December. Personalised Items, Express Delivery, 11pm 17th December

WESTERN EUROPE

Non-Personalised Items, Standard Delivery, 11am 10th December. Personalised Items, Standard Delivery, 11pm 7th December. Non-Personalised Items, Express Delivery, 11am 19th December. Personalised Items, Express Delivery, 11pm 16th December

REST OF EUROPE

Non-Personalised Items, Standard Delivery, 11am 4th December. Personalised Items, Standard Delivery, 11am 1st December. Non-Personalised Items, Express Delivery, 11am 18th December. Personalised Items, Express Delivery, 11pm 15th December


NORTH AMERICA


CANADA

Non-Personalised Items, Standard Delivery, 11am 5th December. Personalised Items, Standard Delivery, 11pm 2nd December. Non-Personalised Items, Express Delivery, 11am 19th December. Personalised Items, Express Delivery, 11pm 16th December

MEXICO

Non-Personalised Items, Standard Delivery, 11am 18th December. Personalised Items, Standard Delivery, 11pm 15th December. Non-Personalised Items, Express Delivery, 11am 18th December. Personalised Items, Express Delivery, 11pm 15th December

UNITED STATES

Non-Personalised Items, Standard Delivery, 11am 13th December. Personalised Items, Standard Delivery, 11pm 10th December. Non-Personalised Items, Express Delivery, 11am 19th December. Personalised Items, Express Delivery, 11pm 16th December


OCEANIA


AUSTRALIA

Non-Personalised Items, Standard Delivery, 11am 12th December. Personalised Items, Standard Delivery, 11pm 9th December. Non-Personalised Items, Express Delivery, 11am 18th December. Personalised Items, Express Delivery, 11pm 15th December

NEW ZEALAND

Non-Personalised Items, Standard Delivery, 11am 7th December. Personalised Items, Standard Delivery, 11pm 4th December. Non-Personalised Items, Express Delivery, 11am 17th December. Personalised Items, Express Delivery, 11pm 14th December

REST OF OCEANIA

Non-Personalised Items, Standard Delivery, 11am 29th November. Personalised Items, Standard Delivery, 11pm 26th November. Non-Personalised Items, Express Delivery, 11am 13th December. Personalised Items, Express Delivery, 11pm 10th December


ASIA


CHINA

Non-Personalised Items, Standard Delivery, 11am 2nd December. Personalised Items, Standard Delivery, 11pm 29th November. Non-Personalised Items, Express Delivery, 11am 17th December. Personalised Items, Express Delivery, 11pm 14th December

HONG KONG

Non-Personalised Items, Standard Delivery, 11am 9th December. Personalised Items, Standard Delivery, 11pm 6th December. Non-Personalised Items, Express Delivery, 11am 19th December. Personalised Items, Express Delivery, 11pm 16th December

JAPAN

Non-Personalised Items, Standard Delivery, 11am 5th December. Personalised Items, Standard Delivery, 11pm 2nd December. Non-Personalised Items, Express Delivery, 11am 17th December. Personalised Items, Express Delivery, 11pm 14th December

KOREA (Republic)

Non-Personalised Items, Standard Delivery, 11am 29th November. Personalised Items, Standard Delivery, 11pm 26th November. Non-Personalised Items, Express Delivery, 11am 17th December. Personalised Items, Express Delivery, 11pm 14th December

SINGAPORE

Non-Personalised Items, Standard Delivery, 11am 4th December. Personalised Items, Standard Delivery, 11pm 1st December. Non-Personalised Items, Express Delivery, 11am 19th December. Personalised Items, Express Delivery, 11pm 16th December

REST OF ASIA

Non-Personalised Items, Standard Delivery, 11am 29th November. Personalised Items, Standard Delivery, 11pm 26th November. Non-Personalised Items, Express Delivery, 11am 14th December. Personalised Items, Express Delivery, 11pm 11th December


MIDDLE EAST


SAUDI ARABIA

Non-Personalised Items, Standard Delivery, 11am 16th December. Personalised Items, Standard Delivery, 11pm 13th December. Non-Personalised Items, Express Delivery, 11am 17th December. Personalised Items, Express Delivery, 11pm 14th December

UAE

Non-Personalised Items, Standard Delivery, 11am 17th December. Personalised Items, Standard Delivery, 11pm 14th December. Non-Personalised Items, Express Delivery, 11am 19th December. Personalised Items, Express Delivery, 11pm 16th December

REST OF MIDDLE EAST

Non-Personalised Items, Standard Delivery, 11am 29th November. Personalised Items, Standard Delivery, 11pm 26th November. Non-Personalised Items, Express Delivery, 11am 16th December. Personalised Items, Express Delivery, 11pm 13th December


CENTRAL & SOUTH AMERICA


BRAZIL

Non-Personalised Items, Standard Delivery, 11am 18th December. Personalised Items, Standard Delivery, 11pm 15th December. Non-Personalised Items, Express Delivery, 11am 18th December. Personalised Items, Express Delivery, 11pm 15th December

COLUMBIA

Non-Personalised Items, Standard Delivery, 11am 18th December. Personalised Items, Standard Delivery, 11pm 15th December. Non-Personalised Items, Express Delivery, 11am 18th December. Personalised Items, Express Delivery, 11pm 15th December

REST OF CENTRAL & SOUTH AMERICA

Non-Personalised Items, Standard Delivery, 11am 29th November. Personalised Items, Standard Delivery, 11pm 26th November. Non-Personalised Items, Express Delivery, 11am 13th December. Personalised Items, Express Delivery, 11pm 10th December


AFRICA


ALL REGIONS

Non-Personalised Items, Standard Delivery, 11am 29th November. Personalised Items, Standard Delivery, 11pm 26th November. Non-Personalised Items, Express Delivery, 11am 13th December. Personalised Items, Express Delivery, 11pm 10th December

Payments

We currently accept online payments with a number of credit/debit cards. The current credit cards we accept include:

  1. Visa
  2. MasterCard
  3. Switch and Solo
  4. American Express
  5. Maestro
  6. Delta Card

We currently accept payment in the following major currencies: British Pounds Sterling, US Dollars, Euros, AUD$ and Yen

The McLaren Store at www.mclarenstore.com reserve the right to withhold any order from despatch in order to process further security checks. This can delay an order for up to 36 hours.

Many internet users are concerned about security on the web - below are answers to few questions we are commonly asked:

What is the Card Security Number? Also known as a CV2 number, this is a special 3 digit number that appears on the far right side of the signature strip on your card. This number is unique to each card, and gives you extra protection against fraud. Note: with American Express, the card security number is 4 digits long and is printed on the front of the card.

Do you check for fraudulent cards? - When we receive your Credit Card details, an on-line check of your Credit Card is conducted with their Acquiring bankers. This process ensures the number you entered actually corresponds to a real credit card number and is not a bogus card. The Datacash system also checks various "Hot Card lists" to ensure that no fraudulent use is being made of any Credit Card. This on-line verification of your details is carried out over a secure line to the bank. Credit Card data is, at no time, sent over the Internet using the validation process. We also carry out random security checks on cards to ensure we help prevent fraud - please note that we do not intend any personal slight if your card is chosen for a random check.

Who are Cybersource? - The McLaren Store at www.mclarenstore.com has chosen Cybersource as a partner for its secure server software. They are a leading payment system provider to online businesses.

Is shopping with The McLaren Store at www.mclarenstore.com - Communication between you, us and Cybersource, is encrypted using the SSL mechanism built into your browser. This ensures that even if someone were able to monitor the traffic between you and the Cybersource server, they would not be able to read it. Encryption is used on all pages within the buying process, making shopping on The McLaren Store at www.mclarenstore.com as safe as possible

How do we protect the Buyers Data? - The Cybersource software sits behind a corporate firewall. Access to this machine is strictly controlled, preventing unauthorized access to your personal data. Once you have passed your Credit Card details to The McLaren Store at www.mclarenstore.com, they are stored on the Cybersource server in an encrypted format.

Is the transaction Real-Time? - All Credit Card transactions are completed in real-time. After you have confirmed your order, we make an immediate connection to NatWest Bank to verify the card and amount, so that authorization is given before we complete the order. However, no actual payment is taken until the goods are in the Picking Status of the delivery process. All shirts with customisation will be fully charged once you have confirmed your order and it has been accepted by us. A binding contract will exist between us at the time of dispatch of the goods from our warehouse.

Do I have any Legal Protection? - - You are protected by the normal laws of England and Wales, in particular The Sale and Supply of Goods Act 1994 (c. 35) and the Consumer Protection Act 1987 (c.43) Consumer Rights Regulations 2013. Full details of your legal rights are available in the UK from your local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.

> Sales Tax>

For any customer purchasing adult clothing and souvenirs inside the United Kingdom, VAT is included at the standard UK rate of 20%. Children's clothing is zero-rated for VAT purposes in the UK, therefore no tax is added in the price quoted by the McLaren Store at www.mclarenstore.com

For any customers purchasing outside the United Kingdom all products are shown inclusive of the applicable VAT rate of the country that the order is delivered.

Your Profile

What is ''''Your Profile''''?
Do I need to create a profile?
How do I update my personal information?
What should I do if I forget my password?
How can I track my order?
How can I tell which carrier has been used?
How do I remove my profile?

What is ''Your Profile''?

''Your Profile'' is an area of the site where the information that you submitted during registration is stored. There are numerous things you can do in this section:

  • Amend or update your personal details (i.e. if you move house, you will want to change your address)
  • Create an Address Book (useful for delivery to addresses other than your own). Here you can add, view, edit and delete addresses
  • Change your password
  • Track orders
  • View your order history
  • Set the preferences for the emails you receive from us
  • View your Wishlist

Do I need to create a profile?

If you already have a profile set up with McLaren Store, you can log in using the same email address and password. There is no need to create a new profile. If you have not created a profile, you can browse through the site without setting up a profile. The first time you purchase an item from us, a profile will be set up automatically for you as you will need to enter this information to successfully place an order.

You will be asked to enter your email address and a password. Once your profile has been created we will be able to send you order confirmations, let you know how your order is progressing and, depending on your preferences, send you details of special offers via email.

How do I update my personal information?


  1. Click on ''Your Profile'' at the top of any page
  2. Enter your username and password
  3. Click on ''''Personal Details''''
  4. Update your personal details as required
  5. Click the ''''Submit'''' button

What should I do if I forget my password?

If you forget your password:

  1. Click on the ''Forgot Password'' link in the ''Your Profile'' area at the top of the screen.
  2. Enter your email address
  3. An email will be sent to you with a new password.
  4. Login to ''Your Profile'' using your new password
  5. Click ''Password''
  6. Enter a new password
  7. Click the ''Submit'' button

How can I track my order?

Having a profile with us means that you can track your orders. However, we can only track orders that have been sent via the following carriers:

  • UPS (United Parcel Services)
  • DPD (Dynamic Parcel Distribution)
  • HDNL (Home Delivery Network Limited)

Unfortunately, Royal Mail parcels can not be tracked.

The carrier used is carefully chosen depending on the size and destination of your order.

To track your order, complete the following steps:

  1. Click on ''Your Profile'' at the top of the screen
  2. Log in with your email/member number and password
  3. Click on the ''Where's my Stuff?'' link

Orders sent via UPS

  • Click the consignment number/parcel number/account number link to track your order
  • You will be taken to the UPS site where you can track your order

Orders sent via DPD

  • Click the consignment number/parcel number/account number link to track your order
  • You will be taken to the DPD site where you can track your order

Orders sent via HDNL

  • Click the consignment number/parcel number/account number link to track your order
  • You will be taken to the DPD site where you can track your order

How can I tell which carrier has been used?

Here's how you can found out which carrier has been used to deliver your order:

  1. Click on ''Your Profile'' and log in
  2. Click on the ''Order History'' link
  3. Each order will show the carrier used

Alternatively, check your despatch email where you can also find confirmation of the carrier used.

How do I remove my profile?

You have the right to remove your personal information and preferences. In order to do this, please write to us including the following information:

  1. Your name,
  2. Your address and/or...
  3. The e-mail address you set up the profile with.
  4. Post your letter to the following address:

McLaren Store
c/o Fanatics
Greengate
Manchester
England
M24 1FD

Gift Vouchers & Promotions

The McLaren Store sells a variety of gift vouchers and membership subscriptions.

In addition, the McLaren Store may produce exclusive vouchers, offers and discounts for our valued customers and email subscribers

Where you have a valid promotion code, the following additional terms and conditions apply on the discounts:

- When more than one promotion is running at the same time – the highest value offer only will be valid. Not in conjunction with any other offer.

- Discounts will only be available on order values over the amount stated in the offer

- Discounts are only valid until the date published

- Discounts are only redeemable for purchases made on this website (mclarenstore.com)

- Discounts are not refundable

- Only one discount may be used per customer per transaction.

- We reserve the right to end any Discounts at any time including prior to the advertised end date without notice.

IMPORTANT: We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error, we will do our upmost to ensure the same error does not occur and it is rectified as quickly as possible.

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